Managing Difficult Conversations Training Course - Perth
How to Manage Difficult Conversations Training Course Perth
Course Overview
G'day! I'm Dr. Marcus Clarkson, and for the past 20 years, I've been helping Australian managers deal with those conversations that give you sweaty palms and a churning stomach. You know what I mean calling out Jake in accounting on incessant interruptions that have gone off the rails during team meetings or needing to sit down and address with Michelle that her performance is going down the tubes with her personal life struggles.
This fast paced 1 day workshop has been crafted and tailored for Perth managers and team leaders who are looking to re engineer their responses to workplace challenges. Instead of dodging the hard stuff and waiting until things blow up, you'll learn some of the more practical, heartfelt tools that actually get used in real Australian workplaces.
I think back to the time I guided Rebecca, an operations manager extraordinaire working at Fremantle, and who could not sleep because she had to somehow find a solution for her star employee's sudden attitude problem. Six months later, she said, these skills had not only preserved that working relationship, but had drawn her whole team closer and made them more productive. That is the change that we are trying to create.
Learning Outcomes
At the end of this course, delegates will be able to:
LO1: Conversation Planning and Structure
Construct strategic conversation frameworks with proven patterns
Predefine targets and expected output before holding the discussion
Formulate documentation approaches to drive positive change in the field of development and aid.
LO2: Emotional Intelligence and De escalation
Use certain verbal and non verbal strategies to remain in control in professional context
Utilise de escalation techniques supported by research around high stress encounters
Acknowledge and respond to different emotional responses suitably.
LO3: Constructive Feedback Delivery
Leverage feedback processes that drive engagement, not defensiveness
Separate out individual situations from ranked performance
Establish accountability for developing employees
LO4: Conflict Resolution and Mediation
Guide through difficult workplace problems with structured resolution processes
Talk about sensitive issues, such as cultural differences and personal limits
Promote positive dialogue between them conflicting teammates.
LO5: Legal and Ethical Compliance
Adhere to good documentation practices for performance management
Know when you need to bring in HR and senior leadership
Adopt Just and Equitable Principles in Realising Justice for All parties
What You Will Learn
Session 1: Foundation Skills Master the PREP model (Prepare, Relate, Explain, Plan) for navigating challenging conversations without anxiety or uncertainty. We will do real things, such as how to tackle chronic lateness or workplace behaviour, not just discuss the theory you can find in books.
Session 2: Managing Emotions and Reactions Get advice on what to say and not to say at moments of high emotion. You will practice being calm when someone becomes defensive (or starts crying or shuts down completely). That includes being mindful of body language and managing one's tone as to keep conversations productive.
Session 3: Telling Hard Truths Learn to be blunt without being brutal. You'll discover how to handle performance problems, attendance issues, and attitude challenges in ways that inspire change rather than crush morale. We'll discuss different communicating styles and how to look at your approach in different ways.
Session 4: Managing Tricky Scenarios Act your way through difficult scenarios, such as confronting an employee about poor personal hygiene, redirecting long time employees who have simply given up, dealing with office gossip, and one on one conversations referencing unacceptable behaviour that disrupts team dynamics.
Session 5: Follow up and Accountability Develop follow up and accountability systems without micromanaging. You will discover how to set clear expectations, document conversations, and provide consistent support that gets lasting results.
Course Methods
Interactivity This interactive workshop features group discussions, role playing and case study review! You'll learn working with real life Perth scenarios, which you can apply straight away in your workplace. Working in small groups provides peer learning and one to one coaching moments focused on challenges you're currently encountering.
Resources Provided
Attendees get a comprehensive toolkit along with script prompts, de escalation phrase cards, memorialisation guidelines and a 30 day post action follow up plan. You'll have access to our online resource portal for additional scenarios and video simulations.
Concluding Remarks
This class will forever change the way you approach work literally. Instead of fearing tough conversations, you'll be more than equipped to handle the issues head on early so they don't grow into huge problems. Your team will appreciate that you get to the point in a fair way, and you'll build a more honest, productive workplace.
Most important, you'll be able to sleep well, knowing that you can manage whatever comes your way in the workplace. These aren't merely management skills they're life skills that will help you long after you've clocked out.
Length: One full day (including breaks 7 hours) Investment: Price on application and group discounts available Venue: Central Perth training location with easy access to public transport